Our Services
Focusing on the satisfaction of external and internal customers, we work in these areas:
Design, development and standardization of company processes
Making a process map for each activity helps to visualize the interaction between departments and people, detecting risks in the operation to implement the necessary control points.
Team analysis, definition of roles and job profiles
We believe that excellent results are achieved with motivated and aligned teams with the same common objective. For this reason, it is vital to have the right people in each role in the organization.
Data & Business Analytics
All organizations generate data on an ongoing basis. With a good visualization, you can achive a good communication of the dimensions of the business, objectives by area and early detection of deviations.
Process reengineering & Continuous improvement
The continuous improvement of processes, information boards, applied technology and others is a reality that we must assume.
Generating a culture of continuous improvement helps detect opportunities to optimize our business.
In what areas can we help you?
Sales
Administration and finance
Billing and Collections
Production & Quality
Journey & Satisfaction
Logistics & Distribution
Human Resources
Digital marketing
How we work
We are a team of professionals with more than 20 years of experience in customer service, sales, change management or restructuring of sales & service organizations.
Survey and interviews
Processes, roles, responsibilities and management systems
Diagnosis
General process mapping
Identification of key processes
GAP analysis
KPI definition, data source, measurement and control
Definition
Process map
Organization chart
Standardization of processes / procedures
Optimization of the use of management systems
Training
Workshops for the involvement of the team
Basic concepts of process improvement
Training on continuous improvement
Data analysis and reporting
Continuous Improvement
Process monitoring
Analysis and monitoring of control dashboards
Data management
Design of corporate policies
Internal audit
Process review
Improvement opportunities
Risk analysis